AskAway Blog

AskAway Brown-bag lunch: Netiquette and Online Communication: Roundtable Discussion

AskAway Brown-Bag lunches are back!
Our first brown-bag lunch of the summer is going to be a little different. We will be having a "roundtable discussion" about netiquette, online communication, and dealing with difficult patrons.
Everyone is invited to bring their questions, answers, suggestions, and workarounds.
If you are able to bring a microphone, please do so - I will be available from 12:00 onwards to assist with audio setup.
Here is some additional information on setting up a microphone:

AskAway: Stories Contest: Deadline: Midnight on Thursday April 19th

Tell Us Your AskAway Stories! Win a Prize!
Do you have a funny/weird/feel-good story about an experience you’ve had on AskAway? Want to share it with other AskAwayers? Submit your story to the AskAway Stories Contest for your chance to win a fabulous prize (USB headset, anyone?) and untold AskAway fame. Runner-up and first-place winners will be selected from the public library entries and from the post-secondary library entries. Winning entries will be announced and read out during the AskAway reception at the BC Library Conference.

Askaway: recording of Gerontology Resources presentation

A recording of the presentation:
Gerontology Resources
is now available on the Askaway portal:
http://www.eln.bc.ca/vr_portal/prodevelopment.html
To view the recording, you will need a browser that has the Flash Player plugin, and a pair of headphones or speakers.
Thanks very much to Nina Smart of SFU for her time and effort in creating this presentation!
Niki Baumann
Virtual Reference Librarian
BC Electronic Library Network
nikib(at)eln(dot)bc(dot)ca

New Consortium-Wide Scripts Added

The following scripts have been added to the available consortium-wide scripts:
TechTrouble - Refresh browser
It looks like you are disconnecting from this chat session. If this is not your intention, please click the Refresh button on your browser.
TechTrouble - Returned from Refresh browser error
Thanks for coming back to Askaway! If the same technical problem occurs again, please try refreshing your browser.
Full Text Access

Long Weekend Schedule

Just a remind that next Friday, April 13th will be our last day of service for this term, with the following closures for the Easter holiday:
Friday, April 6th - Service closed
Sunday, April 8th - Service closed
Monday, April 9th - Service closed
The schedule for April 6 - 13th is available on the Staff Schedule tab of the Portal.
AskAway will reopen for service on Monday, May 7th.
Have a great long weekend!
- Sunni
BC ELN

Gerontology Resources Presentation Recording

Due to technical difficulties, the Askaway Brown-bag lunch presentation on Gerontology did not run as scheduled.
A recording of the presentation will be made in future, but there will not be an interactive presentation. Thus, if you have any particular questions about Gerontology that you would like to be addressed in the presentation, please comment on this blog entry (see link below), or email them to me.
The deadline for emailing questions is April 9.
I will send an announcement to the listserv and blog when the recording is available.
Niki Baumann

February Statistics

Service-wide statistics for February are available on the For Local Admins tab of the Librarian's Portal.
Busiest day: Monday, February 5 with 91 calls
Slowest day: Sunday, February 18 with 17 calls
Busiest hour: 12:00 - 1:00 PM on Monday, Feb 5 with 18 calls!
- Sunni
BC ELN

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