AskAway Blog

AskAway logout errors

What happens if there's an error just as you or your colleague logs out at the end of a shift?
Here are some tips for recognising and dealing with this situation.
Scenario A: You notice that a colleague hasn't logged out, even 15min after their shift is over, but they're not helping a patron at the time.
What you can do:

Can't Cobrowse?

Here are some tips related to cobrowsing:
Table of Contents
1. Preparation for cobrowsing
2. Tips for cobrowsing
3. Alternatives to cobrowsing
1. Preparation for cobrowsing
1.1 Remove Java Update
1.2 Delete both your cookies and files
2. Tips for cobrowsing
2.1 One at a time

BIOL 140 (UBC)

First year biology students at UBC are designing experiments to test the effect of an abiotic factor (e.g. light, temperature, salinity) on a small marine organism. The first report is due Monday, July 9th and requires basic information about the animal (i.e. structure, life cycle, where it lives, what it eats, what eats it, etc.).

Troubleshooting: Queue Selection Screen slow to load

Some AskAwayers have reported that when they login, the Queue Selection screen takes a long time to load.
To speed up the process, please try clicking the Refresh button on your browser.
If that doesn't work, try logging out, and logging back in again.
It seems that the Queue Selection screen does eventually load, but these tips will help you to get through the queue selection process more quickly.

QP Web Training: Co-Browse

The following web training opportunity is coming from QP at 8:30 AM PST on July 17th. See registration info below (please contact Becky Hawk if you have questions about this session):
A free one-hour training session for QuestionPoint librarians who want to learn to use or review the features of Flash-based chat and/or co-browse will be held on July 17th, 11:30 AM Eastern Daylight Time (3:30 PM GMT). The session assumes familiarity with the basic concepts of virtual reference and QuestionPoint, but no previous experience with Flash-based chat is required.

Schedule for upcoming brown-bag "lunch" presentations!

Topic: Can't Cobrowse?

  • Outline: 3 technical tips that help get cobrowse working, plus my own method for helping patrons who can't cobrowse. Feel free to share your own tips!
  • Time: Monday, July 9th, 2:15-2:45 (***Different time of day!***)

Topic: Orientation to the Douglas College Library Website

  • Presenter: Dianne Hewitt
  • Time: Monday, July 16th, 12:15-12:45

Topic: Online Map Resources

More on Java

When reading the previous post I thought I'd be immune to the Java problem as I'd originally downloaded version1.5 and all has been well to date. Unfortunately, Java updated automatically to the 1.6 tonight, in the middle of my shift and not only could I not co-browse, but the system slowed down to a crawl and it ultimately took me 9 minutes to shut my computer down and restart it. I will try to delete the dud upgrade asap - but just wanted to let everyone know that you might find your system has been updated without your knowledge!
Shawnna P. AskAway/UBC/GAA

Not Picking Up Calls?

A number of librarians over the past two terms have reported that occasionally some librarians appear not to be picking up calls, leaving other folks staffing the service to handle two or three calls at a time. This could be for a number of reasons, the most likely being that these librarians are unaware of technical issues preventing them from seeing calls coming in. To prevent this from happening:

Brown-bag Lunch: Education Resources

Want to know more about Education Resources?
AskAway's 15th brown-bag lunch will be on the topic: Education Resources, presented by Jo-Anne Naslund of UBC library.
The presentation will take place Monday, June 25th, 12:15 to 12:45. A recording will be made for those unable to attend at that time.
Recordings can be accessed at: