AskAway Blog

Sample Questions added to Viewport

As suggested by AskAway patrons, a list of sample questions has just been linked from the viewport (i.e. the page that patrons see when they ask a question on AskAway).
There are two kinds, Sample Questions and Sample Questions for which we can provide limited assistance.
If you'd like to see them, here is the link:

Brown-bag lunch: Virtual Reference Wiki Pilot Project

Askaway's 14th brown-bag lunch session will introduce the Virtual Reference Wiki Pilot Project.
The Virtual Reference Wiki was created by LIBR 530 students at UBC's SLAIS, and currently contains 16 subject guides specifically designed for the virtual reference environment
AskAway staff are currently adding some multi-disciplinary guides, such as a list of open-access databases.
The brown-bag lunch will cover:

Recording of brown-bag lunch: Orientation to the TWU Library Website

A recording of the Askaway Brown-bag lunch presentation:
Orientation to the TWU Library Website
is now available on the Askaway portal:
To view the recordings, you will need a browser that has the Flash Player plugin (IE or Firefox work best), and a pair of headphones or speakers.
Thanks very much to William Badke of TWU for his time and effort in creating this presentation!

AskAway Brown-bag lunch: Orientation to the TWU Library Website

Unfamiliar with the TWU library website?
AskAway's 13th brown-bag lunch presentation will be on the topic: Orientation to the TWU library website, presented by William Badke of TWU library.
The discussion will take place Monday, May 28th, 12:15 to 12:45. A recording will be made for those unable to attend at that time.
An email has been sent to the listservs which includes the link to the presentation. If you have not received this email, please let me know at: nikib(at)eln(dot)bc(dot)ca
For more information, including system requirements and FAQs, visit:

RefWorks - Canadian server

As of May 2, UBC has moved all RefWorks accounts to a Canadian server. Other BC institutions that subscribe to RefWorks may have done the same.
We have done a lot of publicity about the change, so questions should be minimal. If you do get asked, the new web address is: and users will have to download the Write-N-Cite utility again.

AskAway Brown-bag lunch: AskAway Google Calendar Pilot

Curious about the AskAway Google Calendar?
Come to the next AskAway brown-bag presentation to learn how to access the AskAway Google Calendar to view the open shifts and to indicate that you can cover a shift.
There will be tips for Google Calendar newbies and veterans.
The discussion will take place Monday, May 14th, 12:15 to 12:45. A recording will be made for those unable to attend at that time.