Submitted by Cristen Polley on
Regular AskAway hours resume today January 17th. In this post, you'll find information about an update to LibraryH3lp as well as important reminders heading into this term.
Submitted by Cristen Polley on
In case you missed it, catch up on the December 2021 issue of the AskAway newsletter.
Submitted by Cristen Polley on
In case you missed it, catch up on the Fall 2021 issue of the AskAway newsletter.
Submitted by Cristen Polley on
Six AskAway libraries now use OpenAthens software to provide access to online resources. If you're using the Guest Logins at one of these libraries to access resources on your shift, that's no problem. But, if you're using the guest logins to access resources at two or more of these libraries simulatenously or within a short time frame, that can create problems. See below for more information on what's happening and workarounds.
Submitted by Cristen Polley on
AskAway opens today September 7th at 9am (PT). For the first two weeks (September 7th-19th), we'll be open Monday to Friday 9am-5pm (PT). Regular hours will resume September 20th. In this post, you'll find information about updates to LibraryH3lp as well as important reminders heading into this Fall term.
Submitted by Cristen Polley on
In case you missed it, catch up on the Summer 2020 issue of the AskAway newsletter.
Submitted by Cristen Polley on
Thanks to your thoughtful questions and feedback, we continue to learn more about the ins and outs of LibraryH3lp software. AskAway's LibraryH3lp FAQs continue to be updated, and we wanted to take this opportunity to share recent updates and new tips:
Submitted by Cristen Polley on
Catch up on AskAway fall news with The Chat Box December 2019!
Submitted by Cristen Polley on
On your shifts, you're encouraged to use the new QuestionPoint chat monitor. Before taking it live, please check out the recent blog post Going Live with the New Chat Monitor for short demo videos and important information about what's changed and how to stay consistent with AskAway practices and procedures.
Read on to learn the latest on the chat monitor redesign including recent enhancements, when access to the current chat monitor will end, and a workaround for hopping out of the queues.
Submitted by Cristen Polley on
You're invited to use the new QuestionPoint chat monitor on your AskAway shifts. The new interface and the current (aka old) interface will operate in parallel for at least 2 weeks before access to the current version ends.
***Before taking the new chat monitor live, see below for important information about what's changed and how to stay consistent with AskAway practices and procedures.
