AskAway Updates

In case you missed it, catch up on the Fall 2021 issue of the AskAway newsletter.

Six AskAway libraries now use OpenAthens software to provide access to online resources. If you're using the Guest Logins at one of these libraries to access resources on your shift, that's no problem. But, if you're using the guest logins to access resources at two or more of these libraries simulatenously or within a short time frame, that can create problems. See below for more information on what's happening and workarounds.

AskAway opens today September 7th at 9am (PT). For the first two weeks (September 7th-19th), we'll be open Monday to Friday 9am-5pm (PT). Regular hours will resume September 20th. In this post, you'll find information about updates to LibraryH3lp as well as important reminders heading into this Fall term.

In case you missed it, catch up on the Summer 2020 issue of the AskAway newsletter.

Thanks to your thoughtful questions and feedback, we continue to learn more about the ins and outs of LibraryH3lp software. AskAway's LibraryH3lp FAQs continue to be updated, and we wanted to take this opportunity to share recent updates and new tips:

Catch up on AskAway fall news with The Chat Box December 2019!

On your shifts, you're encouraged to use the new QuestionPoint chat monitor. Before taking it live, please check out the recent blog post Going Live with the New Chat Monitor for short demo videos and important information about what's changed and how to stay consistent with AskAway practices and procedures.

Read on to learn the latest on the chat monitor redesign including recent enhancements, when access to the current chat monitor will end, and a workaround for hopping out of the queues.

You're invited to use the new QuestionPoint chat monitor on your AskAway shifts. The new interface and the current (aka old) interface will operate in parallel for at least 2 weeks before access to the current version ends.

***Before taking the new chat monitor live, see below for important information about what's changed and how to stay consistent with AskAway practices and procedures.

QuestionPoint has released its redesigned chat monitor. The new redesigned interface and the current interface will operate in parallel for at least 2 weeks before access to the current version ends.

***Please continue to use the current (aka old) chat monitor for your scheduled AskAway shifts for the time being***

Next week, we'll follow-up with more information about the subtle changes in workflow and the features available in the redesigned interface before taking it live.

Catch up on AskAway fall news with The Chat Box December 2018!