I am very pleased to share with you the news that the BC InterLINK public libraries have launched Just Ask, a new public library virtual reference service.
Patrons at all InterLINK libraries now have access to virtual reference through their library websites, and InterLINK libraries are providing staffing for the new service. Operating hours are weekdays only: Mon – Thurs 10 AM – 8 PM and Friday 10 AM – 5 PM.
For more information about Just Ask, including a list of participating InterLINK libraries, visit: http://pwp.vpl.ca/virtualreference/about/
Referring Patrons to Just Ask
Should you need to refer an AskAway patron to Just Ask, the following script will be available in the AskAway chat monitor:
Refer – Just Ask Service: AskAway is a service for post-secondary research-related questions. Your question will be best answered by someone from public libraries. I can help you find the link to Just Ask, the public library chat reference service.
Patrons should then be referred to the Just Ask link on their public library website.
Questions? Let me know!