Submitted by admin-boss on
Some AskAwayers have reported that when they login, the Queue Selection screen takes a long time to load.
To speed up the process, please try clicking the Refresh button on your browser.
If that doesn't work, try logging out, and logging back in again.
It seems that the Queue Selection screen does eventually load, but these tips will help you to get through the queue selection process more quickly.
Submitted by admin-boss on
When reading the previous post I thought I'd be immune to the Java problem as I'd originally downloaded version1.5 and all has been well to date. Unfortunately, Java updated automatically to the 1.6 tonight, in the middle of my shift and not only could I not co-browse, but the system slowed down to a crawl and it ultimately took me 9 minutes to shut my computer down and restart it. I will try to delete the dud upgrade asap - but just wanted to let everyone know that you might find your system has been updated without your knowledge!
Shawnna P. AskAway/UBC/GAA
Submitted by admin-boss on
A number of librarians over the past two terms have reported that occasionally some librarians appear not to be picking up calls, leaving other folks staffing the service to handle two or three calls at a time. This could be for a number of reasons, the most likely being that these librarians are unaware of technical issues preventing them from seeing calls coming in. To prevent this from happening:
Submitted by admin-boss on
Here is a message from OCLC:
*****
There is a technical issue with the new Sun Java Runtime Environment (JRE) version 6 (also known as JRE1.6.x) that will prevent you from successfully establishing a connection to the cobrowse server.
If you have Sun Java JRE 1.6 already installed, please uninstall it immediately following these steps:
1. Click on Start
2. Click on Control Panel
3. Click on Add/Remove Programs
4. Highlight by clicking on the entry for Java(tm) SE Runtime Environment 6 Update 1
5. Click Remove
Submitted by admin-boss on
There has been progress in being able to cobrowse in a UBC licensed resource using an authentication method called the Rewriting Proxy. Here’s what you do:
1) After launching cobrowse, take the student to the Rewriting Proxy login page at: https://rsvpn.ubc.ca/http/www.library.ubc.ca/
2) Have the student login using the Campus Wide Login (CWL).
3) You can then navigate into a licensed database or ejournal.
Submitted by admin-boss on
As of May 2, UBC has moved all RefWorks accounts to a Canadian server. Other BC institutions that subscribe to RefWorks may have done the same.
We have done a lot of publicity about the change, so questions should be minimal. If you do get asked, the new web address is: https://refworks.scholarsportal.info and users will have to download the Write-N-Cite utility again.
Submitted by admin-boss on
Okanagan College website service has been restored.
Submitted by admin-boss on
The technical problem reported earlier has been resolved. Thanks for your patience!
Submitted by admin-boss on
A number of librarians have reported not being able to login to Askaway.
If you get the error message that "Your Authorisation has been used to launch another chat monitor", please try to log in again in a few minutes - we are attempting to resolve the problem!
Submitted by admin-boss on
Hi everyone -
Cobrowse is now possible on Internet Explorer 7!
Just as with IE6, IE7 must be configured correctly to before you can cobrowse. Instructions have been posted on the Librarian's Portal, Tech Troubleshooting page: http://www.eln.bc.ca/vr_portal/techtroubles.html.
Or, access the PDF file directly: http://www.eln.bc.ca/vr_portal/documents/CheckIESettings.pdf
-Niki
nikib(at)eln(dot)bc(dot)ca
