Find a technical problem? Have a question about AskAway procedures? Comments, questions, or suggestions you would like to share? This blog entry gives examples of who to contact with different information or questions. Most importantly, though, please do contact us! If you're not sure who to contact, no worries - your institution's AskAway coordinator or the Admin Centre are two points of contact that can help direct you with who to contact if you are unsure.
Contact information is available here: http://askaway.org/staff/contacts-whos-who
If you notice another institution's guest login is not working, please email the Admin Centre. When possible, please include details such as which resource(s) didn't work, the institution, whether other AskAwayers were able to access this institution's resources or not (if talked about on Campfire), and a description of what happened - an error message, timing out, etc.
QuestionPoint - Tech problems
If you notice repeated technical problems with QuestionPoint, e.g., repeated freezing of the screen or inability to login, - especially if it is also happening to your colleagues at different institutions (use Campfire to check), please email the Admin Centre, and include as much of the following info as possible: time, date, institution(s), browser and version, operating system, a description of the technical issue, and what was going on just before it happened.
QuestionPoint - Logout problems (emergency/non)
If a service provider is logged in on QuestionPoint but absent or unable to logout at closing time, the service will appear to be open. If you suspect this may happen (or it's happening), please call Sunni on her phone, or call Reece on his cell phone so that the service can be correctly closed. If there is a logout problem during the day (not affecting the ability of the service to close) please email the Admin Centre, or phone Reece.
Logins - QuestionPoint and Campfire
If you no longer have your QuestionPoint or Campfire login, or one was never sent to you, please contact your institution's AskAway coordinator. If your shift is beginning or about to begin, please contact Reece or Sunni by phone and/or your institution's coordinator.
Campfire - Tech Problems
If Campfire is not working properly, please email the Admin Centre with as much of the following info as possible: time, date, institution(s), browser and version, operating system, a description of the technical issue, and what was going on just before it happened.
Library Policy Pages
If you notice a mistake or outdated information on your own policy page, please notify your local coordinator. If you notice it on another institution's page, please email the Admin Centre with the name of the institution and the incorrect information.
If you notice a mistake or outdated information on the AskAway sites, please email Reece.
Procedures & Policies - General
Comments, Suggestions, Questions - General
Feel free to contact the Admin Centre and/or your local coordinator with general comments, suggestions or questions.