Library Policy Page Template

This template provides a standard form for policy pages, basic quick reference information about your library (hours, policies, research guides, etc.). These policy pages make life much easier for librarians not familiar with your library's resources and will ensure that everyone can provide the best chat reference service possible.

Creating and Updating Policy Pages

Please fill out the template, mount the resulting page on your library's website, and send the URL to the AskAway Admin Centre. Please do not delete any lines - if a category does not apply at your institution, leave it blank. Additional lines and categories are acceptable. Please add any information you think would be useful at-a-glance for AskAwayers.

Since the page will be mounted on your own library website, you are at liberty to change the information as needed. If you change the link to your Policy Page, you will need to update it in two places:

  • Your Edit Library Info button when you are logged into the AskAway staff portal
  • Your QuestionPoint Admin Account (under Select Service, go to Profile, then Policies, and beside Alerts, click Edit and enter the new URL)

Your policy page will be linked from two places:

AskAway Library Policy Page Template

Library Name

Library Homepage  
Mobile Site  
 General Information
Library Branches  
Service Hours  
Library Policies  
Library Floor Plans  
Circulation / Checkout / Loans Phone Numbers  
Reference Desk Phone Numbers  
Email Address for Reference Questions  
Phone Number for Text Message Reference  
 Resources & Services
Library Catalogue  
Library Search (e.g. Summon)  
Indexes & Databases  
Google Scholar link  
Database Authentication  
Subject Guides  
Citation Guides  
List of Librarians  
Interlibrary Loans  
Print Journals  
Technical Help  
Writing Centre Contact  
eResources Emergency Contact  
 Borrowing Information
Library Cards  
Loan Periods  
Holds / Recalls / Requests  
Fines / Penalties  
Borrowing Policies  
Library Account Information  
After hours book returns  
 Equipment & Facilities
Internet Access  
Wireless Access  
Microfilm / Microfiche  
Meeting / Study Rooms  
Computer Labs  
 Campus Information
Academic Calendar  
Class Timetable  
Exam Schedules  
Campus Maps  
Campus Web Site Map  
 Other Resources
AskAway Local Coordinator(s)  
Library Staff FAQ  
Anything else useful for AskAwayers?