Library Policy Page Template

The template below provides a standard form for policy pages, quick reference information about your library (hours, policies, research guides, etc.). These policy pages make life much easier for service providers not familiar with your library's resources and will ensure that everyone can provide the best chat reference service possible.

Updating the Link to your Library's Policy Page

If you change the link to your Policy Page, you will need to follow the steps below to update it in two places:

  • The Library Policy Pages page on the AskAway website
  • QuestionPoint Policies button in the chat monitor
    • Login to your QuestionPoint Admin account (9-digit user ID)
    • Under the Select Service drop-down, select Profile
    • Click Policies in the blue top menu
    • beside Alerts:, click Edit and enter the new URL
    • Click Save.

Your policy page will now be correctly linked from two places:

AskAway Library Policy Page Template

Please fill out the template, mount the resulting page on your library's website, and send the URL to the AskAway Admin Centre. Please do not delete any lines - if a category does not apply at your institution, leave it blank. Additional lines and categories are acceptable. Please add any information you think would be useful at-a-glance for AskAwayers.

Since the page will be mounted on your own library website, you are at liberty to change the information as needed. If you need to change the link to the policy page itself, please see the steps above to do so.

Library Name

Library Homepage  
Mobile Site  
 General Information
Library Branches  
Service Hours  
Library Policies  
Library Floor Plans  
Circulation / Checkout / Loans Phone Numbers  
Reference Desk Phone Numbers  
Email Address for Reference Questions  
Phone Number for Text Message Reference  
 Resources & Services
Library Catalogue  
Library Search (e.g. Summon)  
Indexes & Databases  
Google Scholar link  
Database Authentication  
Subject Guides  
Citation Guides  
Instruction  
List of Librarians  
Reserves  
Interlibrary Loans  
eJournals  
Print Journals  
Technical Help  
Writing Centre Contact  
eResources Emergency Contact  
 Borrowing Information
Library Cards  
Loan Periods  
Holds / Recalls / Requests  
Renewals  
Fines / Penalties  
Borrowing Policies  
Library Account Information  
After hours book returns  
 Equipment & Facilities
Internet Access  
Wireless Access  
Photocopiers  
Printers  
Microfilm / Microfiche  
Meeting / Study Rooms  
Computer Labs  
 Campus Information
Academic Calendar  
Class Timetable  
Exam Schedules  
Campus Maps  
Campus Web Site Map  
 Other Resources
AskAway Local Coordinator(s)  
Library Staff FAQ  
Anything else useful for AskAwayers?