Patron Surveys and Feedback

Survey results report on responses to the AskAway patron exit survey. The response rate is ~3%. Patrons from the listed institutions included comments in their survey response.

*** 2020 Service Extension Note: Due to COVID-19, AskAway extended service past the regular Section 2 (Jan-Apr) 2020 term and remained open April 14th to May 15th, with service hours Monday to Friday 9am-6pm. In the survey results below, responses for the service extension period are reflected in the "May 2020" and the "Apr 2020" spreadsheets that are beside one another. 

2020
Date Comments from AskAway users at:
Nov 2020 AC, BCIT, CC, CNC, COL, COTR, DC, KPU, LC, NVIT, SC, SFU, TRU, UBC, UCW, UFV, UVic, VCC, Other
Oct 2020 AC, BCIT, CC, CNC, COL, COTR, DC, KPU, LC, NLC, NVIT, OC, SFU, TRU, TWU, UBC, UCW, UFV, UVic, VCC, Other
Sep 2020 BCIT, DC, KPU, LC, NIC, NLC, NVIT, OC, SFU, UBC, UCW, UFV, UVic, VIU , Other
Aug 2020 DC, KPU, LC, TRU, UBC, UNBC, UVic, Other
Jul 2020 AC, BCIT, COL, DC, KPU, LC, SFU, TRU, UBC, VCC, Other
Jun 2020 AC, CAP, CNC, COL, DC, LC, KPU, SFU, TRU, TWU, UBC, UCW, UFV, UVic, VCC, Other
May 2020 AC, CC, KPU, LC, SFU, UBC, UCW, UVic, VCC, Other
May 2020 AC, BCIT, CC, CNC, KPU, LC, SFU, TRU, UBC, UCW, UNBC, UVic, Other
Apr 2020 COTR, DC, LC, NVIT, SFU, UBC, UFV, UVic, VIU, Other
Apr 2020 CC, COL, DC, JIBC, LC, SFU, TRU, TWU, UBC, UFV, UNBC, UVic, VCC
Mar 2020 AC, BCIT, CAP, CC, CNC, COL, DC, KPU, LC, OC, SFU, TRU, TWU, UBC, UFV, UNBC, VIU, Other
Feb 2020 AC, CAP, DC, KPU, LC, OC, SFU, UBC, UCW, UFV, UVic, VCC, VIU, Other
Jan 2020 AC, BCIT, DC, KPU, LC, SFU, UBC, UFV, UVic, VCC, VIU, Other
2019
Date Comments from AskAway users at:
Dec 2019 AC, CAP, COTR, KPU, TWU, UVic
Nov 2019 AC, BCIT, CC, COTR, DC, JIBC, KPU, LC, NIC, SC, SFU, UBC, UCW, UFV, UVic, Other
Oct 2019 AC, BCIT, CAP, CC, COTR, DC, JIBC, KPU, LC, NIC, UNBC, SFU, TRU, UBC, UCW, UNBC, UVic, VIU, Other
Sep 2019 AC, CC, CNC, COL, LC, SFU, UBC, UVic
Aug 2019 COL, SFU, UVic
Jul 2019 CNC, DC, KPU, LC, SFU, TWU, UBC, UCW, UVic, VIU, Other
Jun 2019 AC, CAP, DC, KPU, LC, SFU, UBC, UFV, Other
May 2019 KPU, LC, NVIT, SC, SFU, UBC, UCW, UFV, UVic, VIU, Other
Apr 2019 CC, CNC, COL, DC, SFU, TRU, TWU, UBC, UVic,
Mar 2019 BCIT, CC, CNC, DC, KPU, LC, SFU, TRU, UBC, VCC, VIU, Other
Feb 2019 CAP, CC, CNC, DC, ECUAD, KPU, LC, NIC, SFU, TRU, UBC, UCW, UFV, UNBC, UVic, VIU, Other
Jan 2019 DC, JIBC, KPU, LC, SFU, TRU, UBC, UVic, VCC, VIU, Other
2018
Date Comments from AskAway users at:
Dec 2018 AC, NIC, NVIT, TRU, UBC, Other
Nov 2018 AC, CNC, COL, COTR, DC, KPU, NIC, NLC, SFU, TRU, TWU, UBC, UCW, UNBC, UVic, VIU, Other
Oct 2018 BCIT, CC, COL, DC, KPU, LC, NIC, OC, SC, SFU, TRU, UBC, UFV, VIU, Other
Sep 2018 BCIT, DC, LC, NIC, SFU, TRU, UBC, UFV, UNBC, UVic, Other
Aug 2018 AC, DC, SFU, UFV, VCC, Other
Jul 2018 BCIT, CC, COL, DC, KPU, LC, SFU, UBC, UFV, Other
Jun 2018 BCIT, CAP, CC, CNC, COL, DC, KPU, LC, SFU, UBC, UFV, UVic, VCC
May 2018 BCIT, DC, TRU, UBC, UVic
Apr 2018 CAP, CBC, CC, CNC, COL, COTR, KPU, LC, SFU, UBC, UFV, UVic, Other
Mar 2018 AC, BCIT, CC, COL, KPU, LC, NWCC, SC, SFU, TWU, UBC, UVic, Other
Feb 2018 BCIT, CC, DC, KPU, LC, SFU, TWU, UBC, UCW, UFV, UVic, VCC, VIU, Other
Jan 2018 CAP, CBC, CNC, CC, COL, DC, KPU, LC, SFU, UBC, UNBC, UVic, Other
2017
Date Comments from AskAway users at:
Dec 2017 CC, DC, TRU, UBC, VIU, Other
Nov 2017 AC, CAP, CNC, COL, DC, KPU, LC, OC, SFU, TRU, UBC, UFV, UVic, VCC, VIU, Other
Oct 2017 CC, COL, COTR, DC, JIBC, KPU, LC, OC, SC, SFU, TRU, UBC, UFV, UNBC, UVic, VCC, VIU, Other
Sep 2017 CC, COL, SFU, TRU, TWU, UBC, UFV, UVic, Other
Aug 2017 ECUAD, UBC, UVic, Other
Jul 2017 BCIT, DC, KPU, OC, SFU, TWU, UBC, UVic
Jun 2017 BCIT, CC, COTR, DC, KPU, LC, SFU, TRU, UBC, UVic, VIU
May 2017 BCIT, SFU, UBC UVic, Other
Apr 2017 CC, KPU, SFU, UBC, Other
Mar 2017 AC, CAP, CC, DC, KPU, LC, SC, SFU, UBC, VCC, UFV, UVic, Other
Feb 2017 BCIT, CC, DC, KPU, LC, NIC, SFU, TRU, UBC, UVic, VCC, VIU, Other
Jan 2017 CC, LC, SFU, UBC, UFV, UNBC, UVic
2016
Date Comments from AskAway users at:
Dec 2016 JIBC, KPU, LC, SFU, TRU, UBC, UFV, UVIC, Other
Nov 2016 BCIT, CC, DC, JIBC, KPU, LC, NLC, SFU, TRU, UBC, UFV, UVic, VCC, VIU, Other
Oct 2016 CAP, CNC, DC, KPU, LC, NIC, QUC, SFU, TRU, TWU, UBC, UCW, UFV, UVic, Other
Sep 2016 CC, DC, KPU, LC, SFU, TRU, TWU, UBC, UCW, UFV, UVic, Other
Aug 2016 DC, SFU, UBC, UVic, Other
Jul 2016 BCIT, CU, DC, KPU, SFU, UBC, UVic
Jun 2016 CAP, DC, LC, SFU, UBC, UVIC
May 2016 BCIT, CC, KPU, LC, NIC, SFU, TRU, TWU, UBC, UFV, UNBC, UVic, Other
Apr 2016 CC, KPU, SFU, TRU, UBC, UFV, UVic, Other
Mar 2016 DC, KPU, OC, SFU, TRU, UBC, UFV, UVic, VCC, Other
Feb 2016 CC, DC, KPU, LC, NIC, SFU, TWU, UBC, UCW, UVic, Other
Jan 2016 CAP, DC, KPU, LC, OC, SFU, TRU, UBC, UFV
2015
Date Comments from AskAway users at:
Dec 2015 CAPU, CNC, KPU, LC, SFU, TWU, UBC, UFV, UVIC
Nov 2015 CAM, COTR, DC, KPU, LC, NIC, OC, SFU, UBC, UFV, UVIC, VIU, Other
Oct 2015 AC, COTR, DC, JIBC, KPU, LC, OC, Other, SFU, TRU, UBC, Uvic
Sep 2015 CapU, KPU, LC, NWCC, OC, SFU, TWU, UBC, UFV, UNBC, UVic
Aug 2015 CC, DC, KPU, SFU, Other
Jul 2015 CC, DC, KPU, LC, SC, SFU, UBC, UVic, VCC
Jun 2015 AC, BCIT, COTR, DC, LC, NIC, KPU, SFU, UBC, UFV, TRU, TWU, VCC, Other
May 2015 DC, KPU, SFU, UFV, UBC, UVic, Other
Apr 2015 DC, KPU, LC, NLC, NVIT, OC, SFU, UBC, UFV, UNBC
Mar 2015 BCIT, CC, CAP, DC, LC, KPU, SFU, TRU, UBC, UFV, UVIC, Other
Feb 2015 CC, DC, ECUAD, KPU,LC, SFU, TRU, UBC, UFV, UVIC
Jan 2015 LC, SFU, UBC, UFV, UVic
2014
Date Comments from AskAway users at:
Dec 2014 CC, KPU, OC, UVic, Other
Nov 2014 AC, BCIT, CAP, CC, DC, ECUAD, KPU, LC, NWCC, SFU, UBC, UVic, VCC, Other
Oct 2014 BCIT, CAP, CNC, COTR, DC, KPU, LC, NIC, TRU, SFU, UBC, UFV, UNBC, UVic, Other
Sep 2014 BCIT, CC, DC, KPU, LC, NVIT, SFU, UBC, UFV, UVic
Aug 2014 CC, UVic, VCC
Jul 2014 CC, DC, KPU, SFU, TRU, UBC, UVic, VCC, Other
Jun 2014 BCIT, KPU, LC, OC, SFU, TRU, UBC, UFV, UVic, VCC, Other
May 2014 CC, KPU, NIC, SFU, UVIC, Other
Apr 2014 CAP, CC, LC, OC, UBC, UFV, UVic
Mar 2014 CC, CAP, COTR, DC, ECUAD, KPU, NIC, SC, SFU, UBC, UFV, UVIC
Feb 2014 CC, ECUAD, KPU, OC, SFU, UBC, UVic
Jan 2014 DC, KPU, LC, SFU, UBC, UVic
2013
Date Comments from AskAway users at:
Dec 2013 KPU, SFU, UBC, UFV, UVic
Nov 2013 CC, CU, DC, KPU, LC, NIC, OC, SFU, UBC, UFV, UVic, VCC
Oct 2013 CC, CNC, CU, DC, NIC, NVIT, SFU, TRU, UBC, UFV, UNBC, UVic, VCC
Sep 2013 CC, SFU, TRU, UFV
Aug 2013 CC, SFT, TRU, UBC, UVic
Jul 2013 DC, ECUAD, KPU, SFU, TRU, UBC, UVic, Other
Jun 2013 CAM, DC, KPU, SFU, UFV, UVic
May 2013 UVic, SFU
Apr 2013 BCIT, CC, CU, KPU, LC, SC, SFU, TRU, UBC, UFV, UVic, VCC, VIU
Mar 2013 BCIT, CC, CU, DC, KPU, LC, NIC, SFU, TRU, TWU, UBC, UFV, UNBC, UVic, VIU
Feb 2013 BCIT, CC, CU, DC, ECUAD, KPU, LC, OC, SFU, TRU, UBC, UFV, UNBC, UVic, VIU
Jan 2013 CC, DC, JIBC, SFU, TRU, UBC, UFV, UNBC, UVic, VCC, VIU
2012
Date Comments from AskAway users at:
Dec 2012 CC, NIC, SFU, UNBC, UFV
Nov 2012 BCIT, CC, CU, CNC, DC, ECUAD, KPU, LC, NLC, OC, SFU, TRU, UBC, UNBC, UFV, UVic, VCC, VIU, YC
Oct 2012 BCIT, CC, COTR, CU, DC, ECUAD, KPU, LC, OC, RRU, SC, SFU, TRU, TWU, UBC, UFV, UNBC, UVic, VCC

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