Self Guided Training
- Self-Practice: How to use the practice queue to practice chat reference, and best practices for practicing while the service is live.
- Basic Training Session: If you would like to watch a recording of a basic training session, please contact the Admin Centre.
Training Handout & Videos
- Chatting in QuestionPoint
- 3 short screencasts that show how we use QuestionPoint at AskAway
- If you'd like to view these videos, please contact us!
- AskAway Service Guidelines: An overview of how we serve patrons.
- Campfire Overview
- Chat Reference Tips
- Tips for Handling Multiple Patrons
- Self Evaluation Checklist: A guide to evaluate your own chats.
- Transcript Evaluation Criteria: A guide to evaluating chat transcripts.
- Practice Questions