Personal Scripts Refresher

Do you type similar responses to AskAway users over and over again? Find yourself constantly making the same tweaks to shared AskAway scripts?

This is a refresher/reminder about creating custom, personal scripts in QuestionPoint. It's a quick task that is easy to fit in between busy times at AskAway, and can really save time when there is a crunch! These scripts are only available to the individual who creates them, and will appear in the same place as the shared AskAway scripts during your sessions (My Library's scripts, in the scripts tab).

Here is how to create your own script, or modify an existing AskAway script in 4 steps:

1) Log in to

2) Select Ask from the drop-down box in the top right of the screen.

3) Click on Settings from the grey menu at the top of the page, then My Scripts from the blue menu.

4) Enter your new script and a name for it in the forms, and click "add". That's it! If you would like to modify an existing script, you can copy and paste it from Ask>Settings>Shared Scripts.

Edit and delete your personal scripts from the same page you add them:  Settings>My Scripts.

On a related note, a reminder that there are three types of scripts - personal ones you create for yourself, shared scripts that everyone has, and also institution-specific scripts. These provide tailored instructions to students, staff and faculty of how to log in to their library's electronic resources/local authentication. This script is available in the scripts tab of QuestionPoint at the bottom of the Patron's Library list. It will automatically match your AskAway user's institution.

If you have further questions or comments about personal, institutional or shared scripts, please feel free to contact me at the AskAway Admin Centre.

- Reece, BC ELN