Tips for Busy Times - Tip #2

As we mentioned yesterday, AskAway is already getting busy! We’re posting tips this week to help service providers when there are a lot of questions coming in. Here is Tip #1, in case you missed it.

Here is tip #2:

Swamped Calls: don't hesitate - use the Swamped tool to email the listserv for help as soon as it starts getting too busy!

Click on the Swamped button on the Staff Tools page of the portal to email the listserv for help as soon as it starts getting too busy for the number of service providers on AskAway.

As service providers you may decide that (for example) at 3 patrons per provider, you need to send out a swamped call.  This is fine! Questions and patrons are all different and it’s up to you to decide when it is too busy. There is no need to wait until everyone is juggling 5-6 patrons. Use Campfire chat to communicate with your colleagues about sending out a Swamped call.

Note that to use the Swamped button, you must use the email address that you have subscribed to the listserv with. If you’re not sure what email address that is or have any other questions or comments, please contact the Admin Centre.

- Reece, BC ELN