Just a heads up that you may be receiving questions via chat about UNBC library notices.
UNBC library recently turned on our recall and overdue notices as normal circulation borrowing periods have started again. Many patrons will be receiving these automated notices today (September 29th, 2020).
If you receive a question about this, the key thing is to reassure the patron that any fines accrued during the COVID period will be waived (March onward). Please refer them to circulation (email@example.com) who can remove any fines that might have been accrued, renew items, and follow up with any queries about their account.