A one-pager with ideas for small steps you can take to promote AskAway at your library.
A refresher on how to add Resolution and Descriptive codes at the end of your chat sessions.
An interview with service provider Marjory Jardine at JIBC to learn how she approaches citation questions.
A reminder on how to log out fully at the end of your shift.
Best practices and tips to help you prepare for unexpected patrons.
How to send permalinks (i.e. reliable links to database search results) to patrons.