Submitted by admin-boss on
Richard Baer recommended this article:
The Good, the Bad, but Mostly the Ugly: Adherence to RUSA Guidelines during Encounters with Inappropriate Behavior Online.
Authors:
Maness, Jack M.1
Naper, Sarah2
Chaudhuri, Jayati3
Source:
Reference & User Services Quarterly; Winter2009, Vol. 49 Issue 2, p151-162, 12p, 3 charts
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