AskAway: QuestionPoint Software License To Be Renewed

Hi All,

Please see Todd's announcement below about the recent AskAway software evaluation process:


On behalf of the AskAway Advisory Committee, I am pleased to announce that  on August 1, 2013 we will be renewing the license with OCLC QuestionPoint to provide virtual reference (VR) software for the AskAway service for another 3 years.

The Advisory Committee would like to extend thanks to all those AskAwayers who participated in the software evaluation process.

Software Evaluation Process

QuestionPoint was selected as the VR software provider after a software evaluation process initiated in February 2012.  A software evaluation committee was created to review available VR products, determine a list of functional requirements, and develop a Request for Quote (RFQ).  Committee members were:

  • Tina Bebbington, University of Victoria
  • Debra Flewelling, Douglas College (Chair)
  • Ben Harrison, College of the Rockies
  • Kealin MCCabe, University of Northern British Columbia
  • George Villavicencio, Capilano University
  • Sunni Nishimura, AskAway Admin Centre

Pricing and vendor references were evaluated and scored by myself and Anita Cocchia (BC ELN).

The Software Evaluation Committee compiled a shortlist of four platforms from a longlist of platforms contributed by the Emerging Technologies Committee.  The RFQ was submitted to the four vendors, each of whom responded: SpringShare’s LibChat, LivePerson, OCLC Questionpoint and Altarama’s RefChatter.

Vendors made presentations and provided trial access to the AskAway community, and community feedback informed the evaluation committee’s decision-making.  While all the platforms had merit, the committee felt only QuestionPoint met the needs of the AskAway service in compliance with privacy legislation, consortial administration/reporting, pricing, and maturity.  The committee’s recommendation to renew the QP software was approved by the AskAway Advisory Committee and endorsed by the BC ELN Steering Committee. The recommendation is available here:

Questions? Let me, the AskAway Admin Centre or any members of the Software Evaluation Committee know.


Todd Mundle

AskAway Advisory Committee Chair