Submitted by admin-boss on
As we move into the beginning of another AskAway term, here’s a couple of tips for ‘getting back in the saddle’:
1. Get familiar with the Staff Portal again. This is where you’ll find links to all the tools you need to staff your shift (QP login, Campfire login, scripts, library guest logins, policy pages, etc..).
2. Make sure your Campfire login works. Campfire is the group chat AskAwayers use to chat with colleagues during their shifts – it is an essential tool for communicating quickly with everyone about technical issues, traffic management, tricky questions, and it can be fun for getting to know your fellow AskAwayers! To make sure your Campfire login works, visit http://askawayps.campfirenow.com . If you are unable to login, let Sunni know.
3. Browse through the recent posts on the AskAway Blog. You’ll find tips on picking up patrons, handling patrons in crisis, what those mysterious patron status indicators mean, what to do with those lost calls, and lots more. Have an idea for something you’d like to see a blog post on? Let me know!
4. Do a quick refresher – take the AskAway Staff Refresher Quiz to test your knowledge.
As always, if you have any questions, let Sunni know!
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