Hi everyone! There has been some confusion about the All tab, so here is some further clarification.
The All tab is a new feature, introduced this January.
If you click on the All tab, you will see a list of all the patrons that are being helped by OTHER Askaway librarians. If you were to click on one of these patrons, you would then enter "conference mode", in which you could silently observe the session between the patron and the librarian, and/or send messages yourself.
PLEASE do not enter other librarians' sessions without their permission. If you feel a need to "jump in", please contact the other librarian via IM first, and ask permission/offer your services.
Conversely, if you are answering a question and you would like another librarian to assist you, for instance with some local knowledge, you can IM them and invite them to join you in "conference mode".
Askaway has been promoting the use of "conference mode" and the All tab, to create a conference for all on-duty librarians. We are suggesting that one librarian create a question, with the patron name "Conference 4 All". This fake patron would then appear under the All tab, and could then be used as a conference for librarians on-duty to collaborate and quickly disseminate information.
However, any sessions that are under the All tab and do NOT have the name "Conference 4 All" are live sessions occurring between other librarians and real patrons. Once again, please do not join these sessions unless you are invited.
You can also use the All tab to determine how many questions are being answered by other librarians. For instance, if a new question comes into the Chat Monitor, and you are already answering another question, you can glance at the All tab. If the number of questions displayed in the All tab is less than the number of questions in the Librarians tab, it is likely that another librarian is free to take the question.
I hope that this clears up some of the confusion about the All tab. If you have any more questions, please feel free to email me at: