Framebusters Alert

Normally when a service provider sends a link to an AskAway user, using the full-screen interface, the linked page open up automatically for the user. Framebusting pages are pages that will not open in another site (e.g. QuestionPoint)'s frame. This is relevant to AskAway patrons who use the full-screen interface, but not Qwidget users. More info on the full-screen interface and Qwidget, and how to determine which way a patron is accessing AskAway here.
When service providers send  full-screen interface AskAway patrons a framebusting link, a browser message asks if the patron wants to go to another page. If the patron agrees, they leave the chat window and may not be able return to the session. These pages include high quality, commonly-used pages such the McGill university home page, a page from the OWL Purdue citation site, and the U.S. Census bureau home page.
The complete list of known framebusting pages is on QuestionPoint's Framebusters page. The examples listed above, and all framebusting sites known to QuestionPoint have an automatic work-around that prevents users from accidentally navigating away from AskAway, but as websites change all the time, new framebusting pages may be created, and many may not yet be known to QuestionPoint.
For future reference, you can find the Framebusters page on the QuestionPoint.org site, under "Resources" (see image on left).

Tips for Dealing with Framebusters

  • If you suspect a page is a framebuster, you can test it using the method at the top of QuestionPoint's Framebusters page.
  • If you are helping a patron and want to send a link to a patron that is a framebuster, you can ask the patron to copy the link into a new window or tab, instead of clicking on it.
  • If you find a framebuster, please report it to support@oclc.org or to the AskAway Administrative Centre.

Comments or questions? Feel free to contact me at the Admin Centre.
- Reece, BC ELN