QP fixes coming this weekend

Update to the message below: The upload has been delayed a week. Also, of course, our service is closed as of yesterday, so you won't get to try these features until January.
Great news! The QuestionPoint upgrade scheduled for this weekend should fix a number of minor annoyances. Here's a partial list of the fixes:
1. Better response time: I'm not sure exactly what they've done, but they say, "Chat librarians will notice a significant improvement in response time." One thing you will notice is that your Sent messages appear in the transcript box immediately.
2. Focus goes to end of transcript: Each time the librarian switches to a different patron, the focus automatically goes to the end of the transcripts, rather than the beginning.
3. Indicators show patron connection status: Colour symbols to the left of the patron name indicate connection status: when a patron is connected (green square), when the system has received no response from the patron for an extended time (yellow diamond), and when the connection between patron and system is broken (red circle).
4. Warning message when the librarian's QuestionPoint session is closed: A pop-up window will alert the librarian if the QuestionPoint session was inadvertently exited. Also there will be a red "Monitoring no queues" message. I hope -- but I'm not sure -- this will get triggered during browser freezes as well.
5. Queue monitoring and IM statuses visible on monitor interface: There will be a small number next to the Queue and IM options in the upper right corner of the screen. The number will indicate the number of queues being monitored and the number of IM sessions currently open.
6. New preview mouse-over window under "My Active" tab: When switching between patrons, the librarian can mouse over the patron name to see a green box with the last message. This can reorient the librarian to where the exchange left off.
7. Queue selection simplified: You return to begin monitoring immediately after confirming your selection.
Great news!
-Gordon
BCELN