Submitted by leahh on
The following call for survey participants with collaborative virtual reference service experience was sent to the Digitial Reference listserv. Interested parties can access the survey from the link below. Contact Emily Weak at emilyweak@yahoo.com with any questions.
Hello,
Are you a librarian who has personal experience working in a collaborative virtual reference service?
My co-author and I are currently performing research for a chapter in an
upcoming volume of Advances in Librarianship. In an effort to augment
our review of the literature with original voices, we are seeking survey
participants.
For the purposes of our research, collaborative virtual reference services
(CVRS) are generally defined as any collaboratively provided chat-based
reference service staffed and managed by librarians from multiple
libraries, often supported by specially designed virtual reference
software such as QuestionPoint.
Our survey has ten questions and should take between five and fifteen
minutes of your time. Responses will help us provide better insights on
the benefits and challenges in establishing collaborative reference
services; these insights will assist librarians and libraries seeking to
work together. Ultimately we hope our research will lead to enhanced
service quality and optimal user experience. If you have any questions
or concerns, please contact me at emilyweak@yahoo.com.
To participate, please follow this link: https://sjsuslis.us.qualtrics.com/SE/?SID=SV_3lS8TS61MpZ7mUk
The survey will close on Sunday, June 10th, 2012.
Regards,
Emily Weak
MLIS, San Jose State University
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