Submitted by admin-boss on
Hi folks,
Just a heads-up: QP is installing a new release of the QP software early on Sunday morning (March 2). The last time they did an install there were some server issues, so if you are staffing this Sunday, be prepared... If you do experience difficulties during your shift, keep trying to log in - QP usually resolves server issues fairly quickly.
The new install will result in some changes to the patron interface:
To meet accessibility requirements, the viewport and chat box/transcript area have switched sides: the viewport for the patron will now appear on the right side of the screen, and the chat box and transcript on the left. Co-browsing will also take place on the right side instead of the left.
In addition, patrons will be able to set preferences, changing font faces and sizes, color combinations, and whether or not they want an audible signal when a new message comes in.
This QP install also gives libraries the option to install the Qwidget on any library webpage, a Meebo-like utility that will allow patrons to log into AskAway from any webpage, meeting them at their point of need. Stay tuned for more information about this exciting new development!
This install's changes to the Reports features of the QP Administrator accounts will be covered in an up-coming Brown Bag session.
For more details about this install, see the QP blog posting:
http://questionpoint.blogs.com/questionpoint_247_referen/2008/02/new-questionpoi.html
Cheers,
Sunni