Submitted by admin-boss on
We continue to have reports of patrons experiencing difficulty typing into some Qwidgets. QP is continuing to investigate this issue, and has requested our help in identifying the issue.
If a patron reports difficulty typing during their chat session with you, please send me an email with the following information:
1. Time and date of the call
2. Patron's institution
3. Whether the patron's status indicator (beside their name in the My Active tab) is a green square, yellow triangle or red circle.
4. The About info:
- right-click your mouse anywhere on the chat monitor
- choose 'QP About'
- click 'Copy to clipboard'
- paste into the email
Thanks in advance for your help!
- Sunni